Általános szerződési feltételek

GENERAL TERMS AND CONDITIONS

Welcome to KAP Processing Production and Service Limited Liability Company (abbreviated name: KAP Processing.; company registration number: 01-09-380246, tax number: 23170915-2-41, registered office: 1021 Budapest, Hűvösvölgyi street 64-66., represented by: Zoltán Faragó managing director) between visitors and customers of the https://kap-processing.com/ website. Please read the following carefully before submitting your order:

This document will not be filed, it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions regarding the operation of the website, the ordering and delivery process, we are available at the contact details provided.

The scope of these GTC covers legal relationships on the Service Provider's website (https://kap-processing.com/). This General terms and conditions is continuously available from the following website: https://kapprocessing.com/ and can be downloaded.

1. Service provider data:

Company name: KAP Processing Production and Service Limited Liability Company

registered office: 1021 Budapest, Hűvösvölgyi street 64-66.

Company registration number: 01-09-380246

Registered by: Company Court of the Capital City Court

Tax number: 23170915-2-41

Represented by Zoltán Faragó, managing director

E-mail: zoltanfarago@kapprocessing.com

Contract language: Hungarian

Orders are processed on weekdays: between 10 a.m. and 6 p.m

Average order fulfillment time given in working days: 3 working days. If the product is not in stock, the purchase deadline specified on the product data sheet applies.

2. Basic provisions

2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular the provisions of the following legislation:

Act V of 2013 on the Civil Code ("Ptk.")
CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. (Electoral TV) Act,
45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Government decree
45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business
19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
LXXVI of 1999 law on copyright
CXX of 2011 Act on the right to self-determination of information and freedom of information
Law 373/2021 on the detailed rules of contracts between consumers and businesses for the sale and purchase of goods, as well as for the provision of digital content and digital services. (VI. 30.) Government decree
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or establishment within the internal market, as well as the 2006 /2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC ( general data protection regulation)

The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

2.2. These Regulations are 14.10.2022. effective from and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations.

2.3. The User, if he enters the website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the website - acknowledges that the provisions of the Regulations are binding on him.

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

2.4. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.

3. Registration/purchase

By registering on the website, submitting an intention to purchase on the website (hereinafter: purchase) and using it, the customer declares and confirms that he has read this Notice and recognizes that its provisions are binding on him. By registering on the website, the customer consents to the Data Controller storing the customer's voluntarily provided personal data (name, address, e-mail address, phone number), as well as the purchased product or information on other purchase data (place and time of purchases, purchased products, value of purchases) - collectively: Data - is used for the following purposes: the purpose of data management is to create and fulfill the contract in accordance with these terms and conditions and to facilitate the enforcement of related claims.

4. Range of products and services that can be purchased or rented

4.1. The Service Provider sells the products listed on its website (mainly: industrial cooler, plasma cutter, fence elements) to the Users. The gross prices displayed on the website for the products are in HUF and include the statutory VAT, but do not include the home delivery fee.

The User has the opportunity to place an individual order through the website.

The User acknowledges that the fence elements are not prefabricated goods, which are produced by the Service Provider on the basis of the User's instructions or at the express request, or are clearly tailored to the User. In view of this, the User shall comply with Art. 45/2014. (II.26.) You cannot exercise your right of withdrawal according to the Government Decree for such a product.

4.2. On the website, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. We are not responsible for the difference between the image on the website and the actual appearance of the product.

4.3. We reserve the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with the customer. If the purchase price of the product is settled in advance, the amount will be returned to the sender. If you do not receive a confirmation to the e-mail address provided after sending the order, we recommend checking the SPAM (junk e-mail) folder in your e-mail system. If you have not received the confirmation, please contact us at the contact details provided.

4.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the website, especially with regard to the obviously incorrect, e.g. for a price of "0" HUF, which is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at an incorrect price, but can offer delivery at the correct price, knowing which the Customer may abandon his purchase intention .

4.5. In the case of an incorrect price, there is a striking disparity in value between the real and stated price of the product, which an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.

4.6. The User can find out the characteristics of the goods offered for sale from the information page of the specific article or by verbally informing the Service Provider's staff. The descriptive description comes from the manufacturer of the product, the Service Provider does not accept responsibility for its possible inaccuracies.

4.7. The service provider's customer service will always confirm electronically when it can fulfill your order. The average time for fulfilling orders is 30 days. If the product is not in stock, the purchase deadline specified on the product data sheet applies.

4.8. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

4.9. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User without delay.

5. Order process

On the website, the user can initiate an order that meets individual needs by clicking on the "buy" or "add to cart" button for the product to be purchased.

The product price does not include the consideration for the delivery of the goods, which is otherwise considered one of the items of the purchase price, so it is compensated by its fulfillment. The Buyer must pay the cost of delivery.

The Customer can choose from several packages when placing the order. The basic package includes the ordered product exclusively, in addition to this, it is possible to request a price quote for the installation of the fence elements, so a joint venture contract is created with the sale and purchase.

If the Customer has finished selecting the products, the products he wishes to purchase are listed in his basket. These are available by clicking on the basket icon, from where you can continue shopping and initiate payment; in case of failure to register in advance, after providing personal data related to the purchase and delivery.

If the User is convinced that the contents of the basket correspond to the products the User wants to order, and that the User's data is correct, he can complete his order by clicking the "send" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Service Provider. In the case of orders under the scope of these GTC, the User is considered to be the offeror. By pressing the "send" button, the User expressly acknowledges that his offer must be considered as made, and that his statement - in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions - entails a payment obligation. The User is bound by the offer for a period of 48 hours. If the User's offer is not confirmed by the Service Provider within 48 hours in accordance with these general terms and conditions, the User is released from being bound by the offer.

In case of rental, the User is entitled to rent the laser cutter at the Service Provider's premises and to use it exclusively for a specified period of time. The duration of use is at least 1 day.

In case of rental, the User declares that he has the necessary expertise to use the laser cutter, and the Service Provider shall not be liable for damages resulting from improper use.

Order processing, contract creation

The User has the opportunity to place the order at any time. The Service Provider will send a confirmation via e-mail no later than 2 working days after sending the User's offer, which includes the detailed price offer, taking into account the ordered product, service, and the chosen package.

The contract is created when the User sends a signed order to the Service Provider in accordance with the instructions contained in the confirmation email sent by the Service Provider.

Available rental dates can be found on the Service Provider's website. In the case of a rental order, the Service Provider will confirm the duration and date of the rental in a separate email.

The Service Provider begins performance with the User's express, prior consent (voluntary payment). The User acknowledges that he loses his right to cancel after the service has been completed.

Payment methods:

The Customer is obliged to pay a 10% deposit to the Service Provider when placing the order.
The remaining amount upon delivery of the products or, in the case of an assembly order, upon completion of the installation; in case of rental, the Buyer must pay on the spot on the starting day of the rental, against the invoice by bank transfer or payment by bank card.

With the order, the user acknowledges that he is obligated to pay.

If there is an error or deficiency in the products or prices on the website, the Service Provider reserves the right to correct it. In such a case, the customer will be informed of the new data immediately after the error has been recognized or modified. After that, the user can confirm the order once more or withdraw from the contract.

After placing the order, the Service Provider sends a confirmation to the User, which summarizes the ordered products, their purchase price, the delivery fee, the expected delivery time and the payment options.

The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in a new e-mail about the details of the order and its expected fulfillment after the automatic confirmation mentioned in the previous point.

Until the full payment of the purchase price, the products are the property of the Service Provider.

The User may not take possession of the laser cutting equipment until the rental fee is paid.

If the Customer orders the desired product, but is unable to receive it within 15 days, the Service Provider is entitled to withdraw from the sale, which will notify the User of the withdrawal by email. In case of cancellation, the Buyer forfeits the paid reservation.

In the case of online ordering and fulfillment, the Service Provider is the CXXVII of 2007. Act § 175. also applies an electric bill according to By accepting these GTC, the User consents to the use of the electronic invoice.

You will receive the issued invoice in PDF format by e-mail. The invoice is a receipt in printed format. The origin, authenticity, and integrity of the data content of the invoice generated in this way is determined by the CXXVII of 2007. VAT Act 168/A. Pursuant to Section (1) and Section (2) a) of Section 175, it is not necessary to certify with a separately embedded, electronic time stamp and signature. Furthermore, CXXVII of 2007. Pursuant to § 177 of the VAT Act, the issued receipt is valid even without a signature. Therefore, if you print out the invoice sent in PDF file format, it is original and authentic even without a signature.

After a successful payment transaction, we will notify you by e-mail about the progress of the download.

6. Home delivery, Delivery cost:

6.1. Orders placed on the website are delivered by the service provider. Packages are delivered on working days between 8 a.m. and 5 p.m. If you are not staying at the indicated location during this period, it is advisable to enter a place where you can certainly receive the shipment as a delivery address (if possible). The courier service will attempt to deliver twice. The delivery - apart from individual agreements - takes place to the entrance in all cases, so the Buyer is obliged to provide assistance for heavier and larger products.

6.2. Please only order the desired products if you really want to buy the product and can pay the price when you receive the package at the latest.

6.3. The Buyer must bear the cost of unsuccessful delivery that can be attributed to the Buyer, the fee of which is the same as the delivery fee announced in advance. The Customer acknowledges that the Service Provider is entitled to invoice the delivery cost, which the Customer is obliged to pay to the Service Provider by bank transfer.

6.4. In the case of undelivered, returned packages, we can resend the product only if the consideration for the package and the previous failed delivery cost have been paid in advance.

6.5. The home delivery fee is included in the email sent by the Service Provider, and is determined individually.

6.6. In case of exchange of products, the Buyer is obliged to pay the full delivery fee. (return delivery + repeat delivery)

6.7. If the Customer's order includes a product that the Service Provider does not have in stock, it will wait for this product and if all the products are in stock, it will send the ordered products to the Customer at the same time. If and if the Customer requests the products to be delivered separately, the Service Provider is entitled to charge all shipping costs.

6.8. At the time of delivery/receipt, the buyer is obliged to check the delivery package (unopened factory packaging) item by item and to sign the receipt in the case of complete quantitative performance. Payment of the item in cash also means acknowledgment of receipt.

6.9. In the case of products delivered by a package carrier, the Customer must notify the Service Provider of possible shipping damage within 24 hours of delivery, together with the packaging and photos of the damaged product, otherwise the Service Provider will not accept any complaints.

6.10. If the Service Provider delivers the goods in accordance with the provisions of the concluded contract, it will notify the Customer of the expected delivery date, at the contact details provided in the order, prior to delivery.

7. Right of withdrawal

Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, and may return the ordered product.

7.1. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code, and thus not to companies.

7.2. The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.

7.3. In case of cancellation, the cost of returning the product - the amount of which is the same as the shipping cost - must be borne by the consumer. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

7.4. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced on the basis of the consumer's instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer's personality, the Service Provider is entitled to request the purchase price for this by making an advance transfer/bank card payment.

7.5. Following the return of the product/or the receipt of the cancellation statement, the Service Provider shall return the amount paid to the Consumer, including the delivery fee, without delay, but within 14 days at the latest, in accordance with the above legislation. (However, the Consumer must bear the cost of the return!)

7.6. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notification of withdrawal from the contract to the Service Provider.

7.7. The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a transport method other than the one offered by the Service Provider.

7.8. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.9. If the Consumer wishes to use his right of withdrawal, he can indicate this to the Service Provider at the following e-mail address: zoltanfarago@capresekft.hu. The Consumer may return the ordered product to the Service Provider by mail or courier service, but only after notifying the Service Provider.

7.10. The Customer must return the product in its original product packaging, as well as the packaging used during delivery, such as fillers, air cushion film - to avoid breakage - must be used in the same way. If the product was returned by the Buyer with insufficient care, and the returned product is damaged for reasons attributable to the Buyer, the Service Provider is entitled to apply a depreciation.

7.11. The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product. However, we can only take back products that require assembly in their original packaging and in their pre-assembly condition. If depreciation occurs as a result of the use or assembly of the product, the Service Provider is entitled to reduce the refunded amount by the amount of the depreciation.

7.12. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here (www.net.jogtar.hu/jogszabaly?docid=a1400045.kor). Directive 2011/83/EU of the European Parliament and of the Council is available here (https://eur-lex.europa.eu/legal-content/HU/TXT/?uri=CELEX:32011L0083).

7.13. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.

8. Product warranty, Accessory warranty, Warranty

8.1. In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

8.2. As a product warranty claim, the User may only request the repair or replacement of the defective product.

8.3. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

8.4. The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

8.5. You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

8.6. The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or

- the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

8.7. 151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on government decree, the Service Provider is obliged to provide a guarantee if the user is classified as a consumer.

According to the choice of the entitled person based on his warranty claim

the. may request repair or replacement, unless the fulfillment of the chosen warranty right is impossible, or if it would result in disproportionate additional costs for the obligee compared to the fulfillment of another warranty claim, taking into account the value represented by the service in a faultless condition, the gravity of the breach of contract and the right to the right to fulfill the warranty right caused damage to interests; obsession

b. may demand a proportionate delivery of the compensation, may correct the defect at the expense of the obligee himself or have it repaired by someone else, or withdraw from the contract if the obligee has not undertaken the repair or replacement, is unable to fulfill this obligation, or if his interest has ceased.

The repair or replacement - taking into account the properties of the thing and the purpose expected by the rightholder - must be carried out within an appropriate time limit, while protecting the interests of the rightholder.

8.8. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.

8.9. The service provider does not have a warranty beyond the warranty period (professionally expected lifetime) for damages resulting from natural wear and tear/obsolescence.

8.10. The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the transfer of the risk of damage, excessive use, impacts other than those specified, or other non-intended use of the products.

8.11. In the case of a contract between a consumer and a business for the sale and purchase of movable goods or the provision of digital content, the Consumer is entitled to the provisions of the section "General rules of warranty rights" with the deviations according to this section.

In the case of a contract between a consumer and a business for the sale and purchase of movable goods or the provision of digital content, the Consumer may not repair the defect himself at the Seller's expense, or have it repaired by someone else, within the framework of exercising his accessory warranty rights.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the product in a faultless condition, as well as the gravity of the breach of contract.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportional delivery of the compensation or to terminate the sales contract even if the Seller has not carried out the repair or replacement, or has carried out it, but has partially or fully failed to fulfill the following conditions

· The Seller must ensure the return of the exchanged goods at his own expense

· if the repair or replacement requires the removal of goods which, according to the nature and purpose of the goods, have been put into operation before the defect becomes recognizable, then the obligation to repair or replace includes the removal of the non-conforming goods and the replacement or repaired goods commissioning or bearing the costs of removal or commissioning.

· refused to make the goods conform to the contract

· a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract

· the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or

· the Seller did not undertake to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part, until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance. It is a general rule that

· The Seller must ensure the return of the exchanged goods at his own expense

The reasonable deadline for repairing or replacing the goods shall be calculated from the time when the Consumer informed the company of the defect.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled to in the case of contractual performance and the value of the goods actually received by the Consumer. The Consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

· the Consumer must return the affected goods to the Seller at the Seller's expense and

· The Seller must immediately reimburse the Consumer for the purchase price paid for the goods concerned, as soon as he has received the goods or the certificate supporting the return of the goods.

The Consumer is obliged to report the error immediately after discovering it. An error reported within two months of the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. If the subject of the contract between the consumer and the business is a used item, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either

9. Procedure in the event of a warranty claim

In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

10. Miscellaneous Provisions

10.1. The Service Provider is free to change its offer prices and delivery deadlines. The change takes effect from the date of its publication on the website, but the original (at the time of ordering) condition applies to orders that have already been confirmed.

10.2. The Service Provider may modify these GTC and other conditions and rules of the purchase, but not with retroactive effect.

11. Procedure for handling complaints

11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

Method of handling complaints: by post, e-mail or telephone

Mailing address: 1021 Budapest, Hűvösvölgyi út 64-66

E-mail: zoltanfarago@kapprocessing.com

11.2. The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.

The record of the complaint must contain the following:

a. the. name and address of the consumer,

b. the place, time and method of presenting the complaint,

c. a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,

d. the company's statement on its position regarding the consumer's complaint, if the complaint can be investigated immediately,

e. the signature of the person taking the minutes and - with the exception of verbal complaints communicated by telephone or other electronic communication services - the signature of the consumer,

f. the place and time of taking the minutes,

g. in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

11.3. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

11.4. The Consumer can file a complaint with the consumer protection authority:

387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of district offices: http://jarasinfo.gov.hu

11.5. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mátyus Mariann

E-mail address: bkmkik@mail.datanet.hu;

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Mailing address: Pf. 109, 7602 Pécs.

Telephone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Tulipán Péter

E-mail address: kalna.zsuzsa@bokik.hu;

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: bekelteto.testulet@bkik.hu;

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: bekelteto.testulet@csmkik.hu;

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.

Telephone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Telephone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address: info@hbkik.hu;

Heves County Conciliation Board

Address: Faiskola út 15, 3300 Eger.

Mailing address: 3301 Eger, Pf. 440.

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

Name: Pintérné Dobó Tünde

E-mail address: tunde@hkik.hu;

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Telephone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Lajkóné dr. Laugh Judith

E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board

Address: Alkotmány út 9/a, 3100 Salgótarján

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: nkik@nkik.hu;

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.

Telephone number: (1)-269-0703

Fax number: (1)-269-0703

Name: dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website address: www.panaszrendezes.hu

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Görömbeiné dr. Katalin Balmaz

E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: kamara@tmkik.hu;

Vas County Conciliation Board

Address: Honvéd tér 2, 9700 Szombathely.

Telephone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Telephone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: vkik@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address: zmbekelteto@zmkik.hu

11.6. The conciliation board is responsible for settling consumer disputes outside of court proceedings.

11.7. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission system. After that, after logging in, the consumer can submit his complaint via the online website, which has the following address: http://ec.europa.eu/odr

11.8. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

11.9. If the consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the consumer has the opportunity to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

· the trial court;

· the name, place of residence and legal position of the parties and the parties' representatives;

· presenting the right to be asserted, the facts on which it is based and their evidence;

· the data from which the jurisdiction and competence of the court can be established;

· a definite request for a court decision.

· The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.

12. Data protection

Data controller

Company name: KAP Processing Production and Service Limited Liability Company

registered office: 1021 Budapest, Hűvösvölgyi út 64-66.

Company registration number: 01-09-380246

Registered by: Company Court of the Capital City Court

Tax number: 23170915-2-41

Represented by Zoltán Faragó, managing director

E-mail: zoltanfarago@kapprocessing.com

Website: https://kapprocessing.com/

Data management by visiting the website

Information about the use of cookies

What is a cookie?

The Data Controller uses so-called cookies when visiting the website. The cookie is an information package consisting of letters and numbers that our website sends to your browser with the aim of saving certain settings, facilitating the use of our website and helping us to collect some relevant, statistical information about our visitors.

Some of the cookies do not contain personal information and are not suitable for identifying the individual user, but some of them contain an individual identifier - a secret, randomly generated string of numbers - which is stored on your device, thus ensuring your identification. The operational duration of each cookie is contained in the relevant description of each cookie.

Legal background and legal basis of cookies:

The legal basis for data management is your consent based on Article 6, paragraph (1) point a) of the Regulation.

The main characteristics of the cookies used by the website:

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they work with information. We use the data obtained from these to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

employee_login_last_email When logging in, the email address is stored until the browser is closed.

Ealrm, ealem, ealpw Provides permanent access. Its lifespan is 180 days.

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If you do not accept the use of cookies, certain functions will not be available to you. You can find more information about deleting cookies at the following links:

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The data management carried out for the purpose of visiting the website, registration, and the conclusion and fulfillment of the contract is contained in the separate data management information. Within this framework, in particular, the following activities generate data processing:

Data management related to sending newsletters and marketing messages

Data management during contact

Registration on the website

Order processing

Issuance of an invoice after payment of the order

Data management related to the delivery of goods after the payment of the order.

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